Activities & Volunteer Coordinator

JOB OVERVIEW

The Activities and Volunteer Coordinator (AVC) is responsible for developing and leading a successful and engaging resident centered activity and volunteer program for the whole Sunrise Senior Living community.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Activities Program

• Maintain a balanced resident centered activity program for the whole Sunrise community according to the Programming Calendar guidelines and Live with Purpose/Dimension of Wellness Standards.
• Assess, plan, and manage facilitation of a comprehensive activities program utilizing team members and volunteers.
• Recruit entertainers and schedule special events.
• Prepare and review the activity calendar and newsletter with the Executive Director (ED) prior to submitting for printing.
• Coordinate with other department coordinators to ensure that all equipment and supplies are available for routine activities and special events.
• Plan, coordinate, and facilitate appropriate mixed group (assisted living/long term care and reminiscence) activities.
• Conduct regularly scheduled and specialized activities in the Reminiscence Neighborhood three times weekly, while maintaining a daily presence in the neighborhood.
• Provide support to the Reminiscence Coordinator (RC)/Resident Care Coordinator (RCC) on the development of the reminiscence calendar and coordinate programs and events that can be enjoyed by both assisted living/long term care and reminiscence residents.
• Coordinate with other department coordinators to update resident’s Individualized Service Plan (ISP).
• Ensure compliance of all federal, state/provincial, and local laws and regulations as applicable.
• Maintain a robust public relations program in support of the activities programming and community operations.
• Delegate daily care of any animals and/or plants within the activities program and services, as well as maintenance of records related to this care.

Volunteer and Community Focus

• Network in the local community in partnership with other department coordinators to establish and develop a relationship with local businesses, organizations, and schools to build and maintain a volunteer base for the community.
• Manage and implement a consistent volunteer orientation and training program and record according to Sunrise and state/provincial specific standards.
• Implement a volunteer recognition program and facilitate the program on a regular basis for volunteer appreciation and recognition.
• Involve families, residents, and community volunteers to participate as a regular part of the activity program with the assistance of the Executive Director.
• Train team members with the assistance of other department coordinators about how to use their talents and live the values as part of each resident’s daily activity program.
• Train team members Smile (Check-ins and Messaging).
• Manage Smile quality reports.
• Manage programming Key Performance Indicators (KPI) dashboard.
• Involve families connection with Smile app.

Resident Focus

• Review, read, notate, and initial the Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
• Refer to the Resident Profile and Addendums for every new resident.
• Assess the resident’s specific social needs.
• Develop an individualized program of activities of focused care.
• Schedule, communicate, facilitate and record monthly Resident Counsel Meetings.
• Ensure each resident’s Memory Box is completed within two (2) weeks of move-in.

Financial Management

• Assist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assist the Executive Director in completing the annual community budget.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Review monthly financial statements and implement plans of action around deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
• Understand the internal cost associated with all Sunrise resident care programs.

Quality Assurance and Regulatory Compliance

• Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards, policies, and procedures as it pertains to resident care and services.
• Strive for excellent quality care and service delivery as measured in the Quality Assurance (QA) process.
• Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QA Audits and other regulatory compliance.
• Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety and promoting Risk Management programs and policies.

Training, Leadership and Team Member Development

• Manage the department, including, but not limited to, recruiting, hiring, training, coaching, and disciplining.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
• Complete team member and volunteer staffing and scheduling according to operational and budgetary guidelines.
• Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conduct timely performance appraisals with meaningful conversations.
• Hold team accountable, corrects actions when necessary, and documents.
• Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills, and the ability to coordinate and plan for event planning
• Demonstrate good judgment, problem solving and decision-making skills

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• One (1) year experience preferred in assisted living, long term care, or experience/exposure to the senior population
• Ability to lead and motivate volunteers and team members for their involvement in social events and various activities
• One (1) year supervisory and management experience which may include volunteer and staff recruitment, coordination and training, coaching, performance management, and responsibility of daily department operations
• Maintains a current applicable driver’s license to drive Sunrise vehicles provided, with an acceptable driving record in accordance with applicable regulations and Sunrise policy
• Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description, understand the key essential duties for safety and regulatory compliance, and successfully complete the Driver Training