Application Specialist

In this role

, you will have the opportunity to:

• Provide quality assurance for the projects in development, by planning and testing, identifying and documenting defects, and working with developers and product managers to fix and verify issues.
• Provide feedback on system improvements based on user experiences and operational challenges.
• Create, execute, maintain manual and automated tests (in Ranorex and/or other auto web test tools).
• Field technical Level 3 Support escalations via SFL in a timely and professional manner
• Replicate, diagnose, and resolve application-related issues. Triage, log, and escalate to Development when necessary.
• Retrospectively review the need for escalation, identify steps to proactively address where possible (i.e. internal/external training opportunity, GTST knowledge base addition, etc.) to improve future support.
• Act as a liaison between users, product managers, and the Development Team to help communicate feedback and feature requests.
• Contribute to the development of application improvements by providing insights into user needs.
• May assist in developing and reviewing product documentation to ensure accuracy and clarity.
• Work closely with other Seequent product teams to support cross-product workflows and integrations.
• Participate in cross-product collaboration sessions to ensure seamless user experiences and data consistency.

To be successful in this role, you should have:

• Bachelor’s degree (or equivalent) in Geophysics, other related discipline
• Minimum 3 years of experience in a technical support, application support, or customer-facing software role
• Familiarity with data management principles (data ingestion, validation, integrity, delivery)
• Understanding of cloud-native software platforms and web application architecture
• Experience with API Integrations and troubleshooting
• Ability to explain complex concepts to non-technical users in a clear and professional manner
• Customer-focused mindset with a strong commitment to user satisfaction
• Proactive and self-motivated with the ability to work independently
• Strong organizational skills with the ability to prioritize tasks effectively

Additional Information

Hybrid working environment, work from our Toronto, Canada office two or more days per week.

#LI-TS1Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit Seequent.com.