Enterprise Support Engineer

Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software / hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others!

You will be working with Evertz’ industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities :

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
• Regularly assess customer applications and trouble-shoot / diagnose issues through research and / or issue replication to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status / progress to customers.
• Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”
• Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.

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