Senior Manager, Custom Development Services

Senior Manager, Custom Development Services

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student‑centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead : to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team – yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description :

The Manager, Custom Development Services is responsible for leading a revenue‑generating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base. Your team’s mission is to help our customers extend the capability of the Brightspace platform through public‑facing APIs, integration, and extension points. You are charged with continuing to grow and develop a team of highly skilled and passionate full‑stack and front‑end web developers.

You are an innovative, customer‑oriented, seasoned technical leader. Possesses a strong entrepreneurial spirit. Is an expert in cutting‑edge development practices. Enjoys working with external customers and internal partners to build a growing line of business, while bringing inspiration and fun each and every day. You’ll reap the rewards of your efforts watching the team grow and deliver exceptional customer experience to our clients.

Major Responsibilities (How Will I Make an Impact?) :

This role is accountable for managing a revenue‑generating Custom Development Services team that delivers innovative solutions and exceptional customer experience to our client base.

Performance and People

• You are passionate about people leadership.
• You will manage a team of Front End Web Developers and Full Stack Software Developers.
• You will coach and provide opportunities to grow their skills, provide career path opportunities, give regular feedback, and create a collaborative and open environment.
• You will create and manage a web of internal team relationships and look for opportunities to collaborate and knowledge share between your team, and groups such as Product Management, Product Development, Sales, and other Services teams.
• You will work closely with Product Management and Product Development to evolve and align to D2L SDK practices.

Clients and Projects

Departmental and Revenue

Solutions & Offerings

Competencies (What you’ll bring to the role) :

Suggested Qualifications / Experience :

This position is to fill an existing vacancy.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training, and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$120,000 — $150,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we’re awesome :

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At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug‑free workplace.

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To all recruitment agencies : D2L does not accept agency resumes. Please do not forward resumes to our HR alias e‑mail address, to any D2L employee, or to other Desire2Learn e‑mail addresses. D2L will not pay any fees related to unsolicited resumes.

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