Senior Database Reliability Engineer

At PointClickCare our mission is simple : to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

• Travel to Office expectations
• For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and / or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office / location specified in the job listing. This will include, but not limited to, weekly / bi-weekly / monthly events in the office with your specific team. This is a requirement for this role. Job summary : The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.The DBRE role is also responsible for improving processes via automation\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
• Work on observability of relevant database metrics and make sure desired database objectives are met.
• Work with DBA team to understand areas of toil. Implement automations\processes to help manage PCC's database systems at scale.
• Implement a data-driven approach to performance and availability improvements to stakeholder database systems
• Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).
• Assist DBA team in performance troubleshooting and root cause analysis.  Qualification and skills :
• 7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)
• 2+ years in a DBRE or SRE role
• Experience working in the cloud (AWS, GCP or Azure)
• Coding \ Automation Experience
• Experience working with IaC tools such as Ansible, Terraform.
• Experience working with source control such as GIT.
• SQL Server experience preferred, MySQL, PostgreSQL nice to haves
• Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)
• Languages such as Powershell, C#, SQL, Python Additional experience with the following tools\systems a plus : Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.
• Some on-call or after-hours work will be required