Electrical Repair Planner

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

The Electrical Repair Planner is a key member of the Service Operations team focusing on strategic customer management repair scope development quoting and project management for technical repairs and rebuilds.

This role will ensure that the repairs and maintenance for power generation equipment are estimated and / or quoted as required and managed effectively. That the work scope for service requests is developed and the service team is effectively informed of the requirements. This role will work collaboratively with the Service team executing the repairs while owning the overall customer experience ensuring compliance with Finnings Service Excellence process and Customer Service Commitment.

If you have a strong electrical background and are looking to join a dynamic team where you will interface with customers and colleagues this may be the job for you! Apply today! We would love to talk with you.

For this position the expected base salary range is between $80000 and $100000 annually. We also offer additional incentives such as an annual bonus and premium for certain shifts.

Job Description :

Customer Relationship Management :

• Customer Intake . Establish scope of work and gather all required and necessary information to ensure accurate Estimate / Quote creation.
• Provide advice on customer service requests and troubleshoot issues.
• Develop and communicate estimated completion dates and alternate solutions.
• Manage customer service and warranty repairs and present estimates and final quotes.
• Consistent communication with customers of repair status and follow up after repairs to ensure satisfaction.
• Manage changes to scope budget and schedule and ensure compliance with service-related policies.

Service Process and Project Management

Internal Communication / Collaboration

Education & Experience :

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Key Skills

Jsf,Academics,Cruise,Business Studies,Financial Planning,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 80000 - 100000