Customer Service Representative / Data Analyst

Job Description

Job Description

Job Summary

As a Customer Service Representative / Data Analyst , you will be responsible for managing day-to-day customer inquiries while also collecting, analyzing, and reporting on key data metrics. This hybrid role is ideal for someone who is both people-focused and data-driven—comfortable solving customer issues while uncovering insights to support business decisions.

Customer Service (50%)

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and explaining the best solution.
• Document customer interactions in the CRM system.
• Identify recurring issues and escalate to the appropriate teams.
• Assist with onboarding new customers and providing product or service guidance.

Data Analysis (50%)

Qualifications Required :

2+ years of experience in a customer service or support role.

1+ years of experience with data analysis or reporting responsibilities.

Proficiency in Microsoft Excel / Google Sheets (pivot tables, lookups, charts).

Experience with CRM tools (e.g., Zendesk, Salesforce, Intercom).

Strong analytical, critical thinking, and problem-solving skills.

Excellent communication skills—both written and verbal.

High attention to detail and organizational skills.

Preferred :

Experience with data visualization tools (e.g., Power BI, Tableau).

Familiarity with SQL or basic database querying.

Experience working in a fast-paced, cross-functional environment.

Post-secondary education in Business, Data Analytics, or a related field.

About Adaria Vending Services Limited :

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

Why work for us? :

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