Team Lead, Payment Risk Operations

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We’re looking for a Team Lead, Payment Risk Operations to join our Payments team. The role plays an integral part in fraud and loss prevention, merchant credit risk assessment, and team innovation. It involves managing a team of risk analysts to ensure effective monitoring, investigation, and mitigation of payment‑related risks, including oversight of fraud detection, underwriting new accounts, incident management, and compliance with regulatory and internal policy requirements.

Are you actively looking for a new opportunity, or just checking the market? You might be in the right place!

What You’ll Be Doing

• Participates in making and executing key people management decisions (e.g. hiring, talent development tasks, disciplinary actions, terminations, etc.)
• Onboarding and training new team members, including developing and owning onboarding plans and training content
• Lead and supervise a team of risk analysts, providing coaching, feedback, and development support.
• Oversee daily risk monitoring and investigation activities across all products and payment channels.
• Act as an escalation point for complex cases, providing timely guidance and decision‑making.
• Act as incident manager for financial services incidents related to payments risk and fraud.
• Manage the underwriting of new accounts, ensuring appropriate risk assessments, due diligence, and documentation are completed.
• Ensure compliance with regulatory, card network, and internal policy requirements across all underwriting and operational activities.
• Coordinate vacations and time‑off approvals for the team, as well as task distribution, to ensure appropriate service coverage.
• Lead knowledge‑sharing initiatives, such as post‑mortem reviews, knowledge‑base updates, training, coaching, and leading junior team members.
• Collaborate with fraud, disputes, onboarding, and compliance teams to resolve cross‑functional risk issues.
• Support the implementation of new risk tools, systems, and processes.
• Identify patterns and emerging threats in risk activity and escape insights to management.
• Contribute to continuous process improvements to strengthen controls and enhance efficiency.
• Provide reporting and updates on team performance, risk metrics, and operational challenges.

What You Need To Bring

You’ll Enjoy

Benefits

Location & Salary

Markham, Ontario, Canada

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Software Development

EEO Statement

Lightspeed is a proud equal‑opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Where to from here?

Check out our career page for more information. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

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