Front Desk & Hospitality Coordinator

Office Operations Analyst

The Office Operations Analyst is responsible for a wide range of services that include reception, internal and external customer support, mail / shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, manages internal distribution lists, assists clients with guest badges and Wi‑Fi access, and assists others as needed. The majority of daily tasks are completed independently according to office guidelines and / or under general supervision. This role also provides customer support with individualized attention, accurate information, efficient service, and timely follow‑up.

The Office Operations Analyst should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security access, reservations and catering support to our customers, cross‑support to our local technology team, and providing support to high‑profile in‑office events as needed.

The Office Operations Analyst should foster an engaging in‑office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in‑office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location / office level such as office events, client events and marketing and communications functions.

Key Responsibilities

• Support life safety efforts including badge access, audit reports, and general CCure administration.
• Plan and manage operations and delivery of services, ensuring operational compliance with policies, budgets and guidelines and review performance against business objectives.
• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.
• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set‑up, A / V support, catering set‑up and breakdown, welcome desk coverage, floor operations support, space utilization management, or other location services.
• Understand Accenture's collaboration / technology tools and support customer utilization of these tools.
• Support the planning for and execution of all on‑site meetings and events.
• Make process improvement suggestions and implement changes as much as possible to ensure continued seamless office experience for customers, Accenture clients, and meeting attendees alike.
• Receive, review, and allocate Workplace Solutions invoices for the location and / or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office.
• Manage vendor relationships ensuring current NDAs are on file.
• Prepare, pull & analyze data reports including those around in‑office bookings and activities.
• Have the ability to lift / move up to 40lbs.

Professional Mindset

Location

Accenture St. Catharines Intelligent Operations Center, 80 King St., St. Catharines, ON.

Basic Qualifications

Preferred Qualifications

Professional Skill Requirements

Other Requirements

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation based on full‑time employment. The base pay range for this role in Ontario is $22.86 to $46.90 per hour. Information on benefits is available upon request.

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