Technical Service Engineer

Job Description

Job Description

Salary :

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no. 1 AMR leader. The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

To meet the demand for its solutions we are looking to add a talented and driven Technical Service Engineer to join our team. This position is open to ourMarkham, ON Canada office on a hybrid model.

Job Responsibilities

• Provide onsite and remote technical support for robotic automation systems, including AMR and robot shuttle (G2P) solutions.
• Perform system commissioning, troubleshooting, repair, and preventive maintenance during deployment and ongoing service phases.
• Diagnose hardware, electrical, mechanical, and software issues using system logs, diagnostic tools, data analysis, and onsite observation.
• Respond to service tickets and escalations, ensuring timely resolution and clear, professional communication with customers.
• Collaborate closely with Product and R&D teams to resolve complex, system-level technical issues.
• Collect, document, and analyze field issues, including root cause analysis (RCA) and corrective actions, to support continuous product and service improvement.
• Deliver technical training and operational guidance to customers, partners, and internal teams as required.
• Adhere to established service processes, safety procedures, and documentation standards.
• Travel to customer sites as required, including domestic and international travel, depending on project needs.
• Translate advanced robotics and automation technical knowledge into practical solutions, documentation, and training materials.

Required Qualifications

Preferred Qualifications

Expectations

Equal Employment Opportunity Statement

Geekplus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.