Customer Service Coordinator

About the role

Canadian Blood Services is looking for a Temporary full-time Customer Service Coordinator to join our dynamic Testing team in Brampton Ontario.

The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.

In this role you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email fax or mail. Additionally you will coordinate the internal customer support functions of the laboratory associated with and under the direction of laboratory management.

Formula for success

• Drawing on your ability to quickly learn and navigate complex service environments you will respond to inquiries from hospitals laboratories and pharmaceutical clients across Canada providing timely and professional guidance about laboratory-related services.
• Leveraging your excellent customer service skills you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately documented thoroughly and escalated when necessary.
• Utilizing your superior organizational abilities you will manage and process detailed laboratory reports ensuring accuracy completeness and proper medicial sign-off before issuing to clients including urgent and customized reports.
• Using your strong interpersonal and communication skills you will handle internal CBS inquiries by indentifying needs coordinating responses and maintaining consistent service standards as assigned by the laboratory manager.
• Applying your attention to detail you will initiate and manage routine and urgent communications via fax email courier or verbal channels ensuring timely delivery of information and reports.
• Supporting operational excellence you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services Corporate Health and Safety Policies and Procedures.

Desired education and skills

• Completion of post-secondary education in a relevant discipline from a recognized academic institution preferably in a healthcare related field or office administration.
• Minimum of 3 years experience in a customer service role or position working closely with the public.
• Familiarity with a computerized inventory management system is an asset
• Experience working in a healthcare setting or laboratory is an asset.
• Advanced computer literacy in MS Office and knowledge of SAP is an asset.