Talent.com
Director of Administrative Operations

Director of Administrative Operations

The Leadership AgencyToronto, ON, ca
Il y a 13 jours
Description de poste

Our client is a mission-focused organization revolutionizing the healthcare space.  They work with government programs and are committed to DEI and workplace culture.

  • Lead and direct a team of 15+ employees
  • Guide admin team to deliver top service
  • Hire, train, and coach team
  • Manage client onboarding, eligibility, and funding
  • Oversee claims, disbursement, and reconciliation
  • Support resource allocation for KPIs & SLAs
  • Improve processes for team efficiency
  • Address escalations with solutions
  • Work with leaders on client relations
  • Create strategies for client issue resolution
  • Set metrics and evaluate team performance
  • Oversee system upgrades and updates
  • Track new tech to boost productivity

Requirements

  • 5+ years managing admin teams
  • Bachelor’s Degree preferred
  • Experience leading larger teams of 10+
  • Experience in change management and analytics
  • Strong communication, customer service, and problem-solving
  • Skilled in Microsoft 365 suite
  • CRM and contact center telephony experience a plus
  • Healthcare, government, or insurance background a bonus
  • Benefits

  • Working for an organization that is making people's lives better
  • Ability to work from home with minimal in-office requirement
  • Annual Bonus and Pension Plan
  • Competitive Benefits Plan
  • Employee Assistance Program
  • Maternity Leave Top-Up
  • Support for professional development