Director of Administrative Operations
The Leadership AgencyToronto, ON, ca13 days ago
Job description5+ years managing admin teams Bachelor’s Degree preferred Experience leading larger teams of 10+ Experience in change management and analytics Strong communication, customer service, and problem-solving Skilled in Microsoft 365 suite CRM and contact center telephony experience a plus Healthcare, government, or insurance background a bonus Working for an organization that is making people's lives better Ability to work from home with minimal in-office requirement Annual Bonus and Pension Plan Competitive Benefits Plan Employee Assistance Program Maternity Leave Top-Up Support for professional development
Our client is a mission-focused organization revolutionizing the healthcare space. They work with government programs and are committed to DEI and workplace culture.
- Lead and direct a team of 15+ employees
- Guide admin team to deliver top service
- Hire, train, and coach team
- Manage client onboarding, eligibility, and funding
- Oversee claims, disbursement, and reconciliation
- Support resource allocation for KPIs & SLAs
- Improve processes for team efficiency
- Address escalations with solutions
- Work with leaders on client relations
- Create strategies for client issue resolution
- Set metrics and evaluate team performance
- Oversee system upgrades and updates
- Track new tech to boost productivity
Requirements
Benefits