Director, Enterprise Systems

Job Description

Job Description

Position :  Director, Enterprise Systems

Location : North York / Hybrid (1-2 days per month in office)

Industry :  Financial Services

Department :  IT

Employment Type :  Permanent / Fulltime

Salary : $120,000-$140,000

Company Information

Farber is one of Canada’s oldest, largest, and most respected independent debt solution providers.  We help Canadians get out of debt and start rebuilding their lives again.  Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring highly experienced, enthusiastic, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

We’re seeking a Director, Enterprise Systems to support our digital transformation and, post-implementation, take ownership of our enterprise systems. You will ensure the right team, skills, and processes are in place to continually improve our capabilities and support our five-year strategic vision.

The ideal candidate brings strong business acumen, people leadership, and technical depth. You will provide strategic leadership, governance, and accountability for our enterprise CRM and business application ecosystem, including Microsoft Dynamics 365, the Power Platform, integrations with our new insolvency administration system, and related third-party applications.

This new role executes through a technical team and partners closely with an Enterprise Architect to align with enterprise technology standards. You will provide critical leadership to ensure secure, resilient digital capabilities that support internal operations, client experiences, and long-term transformation.

You will lead a multidisciplinary team—technical lead, engineers, QA, DevOps, and support—responsible for the roadmap and delivery of enterprise-grade applications and integrations. Ultimately, you will ensure systems deliver measurable business value, remain secure and scalable, and evolve sustainably.

This role is ideal for a leader who combines vision, business acumen, technical foundations, and strong stakeholder engagement to drive high-value outcomes.

Key Responsibilities

Strategic Leadership & Delivery

In response to business strategy and goals, define and own the enterprise strategy and multi-year roadmap for Dynamics 365 and the Power Platform. Act as the senior technology partner for CRM and Power Platform capabilities.

Position CRM as the system of engagement, coordinating effectively with Insolvency system of record.

Ensure platform direction aligns with organizational strategy, regulatory obligations, and enterprise architecture principles.

Balance innovation, modernization, operational stability and economics in platform evolution.

Build strong relationships with senior and mid-level business stakeholders to ensure solutions meet business needs, deliver value, and support operational excellence.

Champion a high-performance team culture, built around curiosity, accountability, innovation and continuous improvement.

Manage expectations, communicate trade-offs, and guide organizational change enabled by platform initiatives.

Champion adoption, usability, and consistent enterprise ways of working.

Team Leadership & Team growth

Lead and develop a multidisciplinary team, enabling high performance through clear accountability and empowerment.

Ensure the team has the right structure, skills, and tooling to deliver enterprise-grade solutions.

Ensure appropriate team structure, role clarity, and capacity planning to meet current and future demand.

Support career development, succession planning, and long-term capability building.

Foster a collaborative environment with strong cross-functional partnerships across Business including, Support teams, Client facing team and Data and Analytics group.

Business Outcomes and Value Realisation

Act as the business outcome owner for CRM and Power Platform initiatives.

Partner with senior and mid-level stakeholders to translate business strategy into platform-enabled capabilities.

Ensure a business focused, measurable definition of success is always incorporated (adoption, efficiency, cycle time reduction, quality, user satisfaction) and ensure benefits realization.

Drive continuous improvement through feedback, analytics, and operational insights.

Working with VP-IT, build and manage the Enterprise Systems budget. Insure continuous and systematic evaluation of investments in partners, renewing contracts and subscriptions to maximize return on investment.

Governance, Risk & Compliance

Establish and enforce platform governance, including lifecycle management, security standards, data ownership, and quality controls.

Be accountable for platform risk management, including security posture, data integrity, performance, resilience, and technical debt.

Ensure compliance with regulatory, audit, and privacy requirements in partnership with IT risk and compliance teams.

Demand Management

Accountable for the effective intake, prioritization, and sequencing of the backlog of CRM and Power Platform incremental improvements across the enterprise.

Work with Project Management Office to insure delivery of technical project feasibility studies, support and input into business cases for projects, sequence and resource delivery of applications projects through a combination of internal staff and external resources.

Balance delivery of business-driven new capabilities with platform health, optimization, and modernization work. Manage and minimize technical debt, despite rapid evolution and growth.

Align demand with capacity, funding, and strategic priorities.

Technology portfolio & Innovation Management

Provide executive-level technical oversight while delegating engineering execution.

Serve as the final decision-maker for major platform, integration, and extensibility choices, informed by technical and architectural input.

Ensure appropriate use of low-code, pro-code, and vendor solutions based on complexity, risk, and long-term maintainability.

With Enterprise Architecture, stay current and ensure exploration of changes in Microsoft Dynamics and Power platform to bring new ideas and new capabilities to stakeholders.

With enterprise Architecture, champion an R&D capability to test and proof of concept of new and evolving capabilities.

Manage partnership with critical external providers of ERP and Insolvency Management systems.

Manage suppliers of critical services integrated to applications such as Credit Bureaus, Title search, E Signature.

Maintain and manage commercial packaged software solutions and supporting vendors in the IT portfolio including Contact center solutions.

Core Solution Delivery Practices

Accountable for establishing and insuring engineering standards and repeatable, high-quality delivery across development, testing, and platform operations.

Support development of a fit-for-Farber agile approach focused on delivering value continuously and consistently. Bring teams close to clients and use proven Agile approaches to capture and prioritise business needs effectively.

Ensure implementation of DevOps practices in support of regular cadence of consistent releases of new capabilities.

Improve Software quality assurance practices

Execute an application strategy that ensures long term economic value, lower risk for Farber by finding the right balance of delivery of requirements through configuration / low code solutions to out-of-box solutions vs. custom builds and extensions.

Integration and Data Management

Own accountability for enterprise integrations, including alignment between Dynamics 365, Insolvency system of record and other core systems. Ensure integration approaches are scalable, supportable, and aligned with enterprise integration standards.

Manage strategic vendor relationships and service performance for integrated platforms and external solution providers.

Deliver Data sources and data environments to internal Analytics team for their analysis. Ensure security, risk management, availability, updates meet agreed to standards and service levels.

Platform Health & Operational Excellence

Accountable for enterprise application health, resilience, performance, scalability and supportability.

• Ensure appropriate monitoring, incident management, and service management practices are in place.
• Drive reduction of fragility, manual processes, and operational risk through modernization and automation.

What you'll be bringing to the team

10+ years in enterprise application delivery, including 5+ years in a leadership or director-level role.

Proven experience leading large-scale CRM, ERP and Power Platform initiatives that span processes including sales and contact center CRM, workflow management and automation, document automation and management as well as integrations to internal and external systems.

Proven leadership skills in the ability to recruit, mentor, motivate, coach and develop employees.

Strategic thinker, with a curious and creative mindset that values constant and ongoing learning.

Effective communication with stakeholders across all levels, with the ability to simplify the complex, and connect with business.

Exceptional eye for detail and great problem solving and decision-making skills

Oversight level of technical expertise sufficient to evaluate architectural trade-offs and platform design decisions without being hands-on. Requires ability to engage meaningfully with technical leads across technical subject domains including Dynamics 365, Power Apps, Power Automate, Dataverse, C# / .NET, Azure integration services. DevOps, ALM, Quality Assurance.

Demonstrated success managing multi-disciplinary technical teams and complex vendor relationships.

Strong ability to engage, influence, and communicate with senior business stakeholders.

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at .