Manager, Information & Communication Technology (ICT)

Job Description

Job Description

Most corporations lack a social purpose that would make their work meaningful.  So when you find an organization that combines purpose with the level of impact and commitment to improving lives that’s something special. We’re Lumenus Community Services () .  In April 2020, Adventure Place, The Etobicoke Children’s Centre, Griffin Centre, and Skylark Children Youth & Families amalgamated to form Lumenus Community Services.  Our vision is to provide excellent, accessible, and integrated mental health, developmental and community services, where every client has the opportunity to be seen, heard and be well. If you are looking for an opportunity to develop professionally, work with interesting and sophisticated technologies, and be part of an excellent team doing meaningful work, we want to hear from you. Manager, Information & Communication Technology (ICT) As our new Manager ICT, you’ll report to the Chief Administrative Officer (CAO) and will be responsible for the organization’s ICT infrastructure, application and cloud service design, implementation and operation.  This is an exciting opportunity to contribute to and implement a multi-year strategic plan that will bring four former organizations into one new ICT structure. You’ll supervise a third-party consultant and a team of approximately 5 direct reports to implement and oversee our helpdesk, monitor our main applications and operating systems, manage cybersecurity along with perimeter security and design, and implement a disaster recovery plan that is tested monthly. Specifically, you will :

• Contribute to, execute, and adapt a multi-year plan, and strategies, policies, and processes for modern and sustainable infrastructure and support services
• Set and align vision, direction, and service standards with that of the organization and its needs, including security, privacy, disaster recovery, business continuity, web development, and cloud-based solutions
• Support senior management with technology related decisions and investments
• Promote and realize a customer-centric approach to service management
• Facilitate collaborative technology integration into service environments to improve outcomes
• Define and improve standards, processes, and documentation for infrastructure and services
• Govern and oversee policies, processes, projects, and deliverables
• Manage external vendors, third-party relationships, and related contracts in the best interest of the organization and its needs
• Promote a high-performance culture that leverages your team’s individual capabilities and strengths, while empowering them and holding them accountable As our new manager, you will help us execute our strategic ICT plans, so that we can continue to provide leading, high quality services to our clients.  You will be responsible for more than just managing systems and applications - you will be connecting people with technology that enables them to work well.  You will help people adopt new technologies and embrace the organizational transformation they bring forward. While your technical expertise will be the foundation of success in this role, what will set you apart is your passion for new and innovative technologies, combined with your ability to be a true agent and champion of change.  You’ll not only inspire people to get on board with the new systems and tools, but through education and engagement, enable staff to enhance and understand their value. Working @ Lumenus Community Services This is a full-time, permanent position, located in North York, near Finch & Dufferin. You’ll work Monday – Friday, 9 - 5 with occasional on-call responsibilities.  During the pandemic, most of your work will be done remotely, with office work and travel to our multiple locations across the GTA gradually introduced into your schedule.  In addition to a starting salary commensurate with experience, you’ll receive a compensation package that includes full benefits, a defined contribution plan (after 1 year of service) and 4 weeks’ vacation to start. Qualifications
• Minimum 5 years’ experience managing an information technology department and team of IT professionals
• Experience leading the direction and strategy of IT production environments
• Knowledge of system development and production support best practices
• Experience with CRM and ERP systems
• Strong knowledge of and experience with Microsoft technologies including Office 365
• Strong project management skills, with experience in IT project management
• Must know the procedures to follow when there is a data breach and the government reports that need to be filed.
• Post-secondary education in an Information Technology, Information Systems or related technical field
• Experience with and / or exposure to organizational change management is an asset
• Non-profit experience in an accredited organization is an asset
• PMP or Agile / Scrum certification is an asset How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.  We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.