- College / CEGEP
- or equivalent experience
Work setting
- Private company, corporation or industry
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Transportation / travel information
- Public transportation is available
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Experience
- 7 months to less than 1 year
Employment terms options
- Flexible hours
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and / or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities