Director, Amazon Connect

Director, Amazon Connect – Join to apply for this role at TELUS Digital .

Who We Are

Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Location

Our Amazon Connect Practice Leader will be part of our business. Hybrid capacity available in one of the following offices : Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA. Remote work within the US also available.

The Opportunity

We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in the Amazon Connect platform. This director‑level role will drive growth of our Amazon Connect consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes.

The Strategic Priorities Of This Role Will Be To

• Build and scale a high‑performing CCaaS practice focused on Amazon Connect, achieving revenue targets and margin goals.
• Establish thought leadership and market differentiation in Amazon Connect‑powered contact center transformation and AI‑enabled customer experience.
• Develop strategic partnerships with AWS and complementary technology vendors to expand market reach and solution capabilities.
• Drive innovation in CCaaS implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes.

Responsibilities

Building our Company

Focusing on Customers

Leading our Market

Developing our People

Competencies

Experience & Expertise

Skills & Competencies

Certifications & Education

Travel

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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What We’ll Offer

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)

$132,000 – $165,000 CAD

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