Technical Client Manager

Job Description

Act as a liaison between clients and the laboratory as follows:

• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
• Assist in preparing protocols and project reports as needed.
• Provide status updates of ongoing projects.
• Monitor SGS activities against quote scope.
• Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
• Ensure pricelists are maintained and accurate with regards to effort required for work.
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
• Manage business related complaints relating to Service Quality from enquiry to payment received.
• Follow Training SOP for training and training records.

Qualifications

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
• 2– 5 years’ experience working as a senior scientist in a lab environment or PhD 3-5 years’ experience working in the Pharmaceutical Industry.
• 1 – 3 years’ experience in a customer/client contact position
• Several years’ experience in the area of pharmaceutical analysis and project management
• Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
• Experience with bio-pharmaceuticals a plus
• Strong negotiation, communication, customer relation, and interpersonal skills
• Self-starter with entrepreneurial attitude
• The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.