Claims Specialist - Customer service

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to :

EL Customer Operations Magr.- Post-Sales

As a Claims Clerk , you will play a key role in managing and processing customer claims, in collaboration with several departments. Your rigor and organizational skills will directly contribute to customer satisfaction and operational reliability. You will also showcase your expertise by analyzing claim-related trends to highlight recurring issues and support continuous improvement.

The work model for this position is hybrid (up to 4 days on-site).

This role contributes to the ELIP division in Canada. The main stakeholders are internal and external customers.

Responsibilities :

• Manage the email inbox and your claims list.
• Conduct research to validate claim eligibility.
• Communicate with customers when information is missing to analyze the request.
• Work jointly with the various departments involved in analyzing the request.
• Communicate with customers to inform them of a claim denial and provide necessary explanations.
• Forward completed claim requests for approval.
• Digitize and archive all claim-related documents.
• Assist your team with any requests or projects.
• Provide excellent service to internal and external customers.
• Work with the manager to propose appropriate solutions to customer claims.

You will join a dynamic and high-performing team where you can thrive.

Requirements :

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups :

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.