Assistant Bilingual Manager, Client Services – Global Banking

Job Description

What is the opportunity? As an Assistant Manager, Client Services, you will provide specialized support to Global Banking (Commercial, Corporate, and Capital Markets) clients across Canada. With experience of diverse RBC products, processes, and services, you will be responsible for successful fulfillment and servicing of complex RBC client transactions and / or investigations. You will effectively analyze non-standard and / or specialized transactions and take ownership and accountability to resolve client investigations and / or process gaps. To succeed, you need a Client-First mindset , Collaboration , and Attention to detail .The work schedule will be Monday to Friday, between 8 : 00am to 6 : 00pm local time, however it may be subject to change based on evolving business needs. Successful candidate must be able to commute to office location : 10 York Mills : TORONTO / 1 Place Ville Marie : MONTREAL What will you do?

• Accountable for client requests (day-to-day inquiries, investigations, wires, fraud, etc.), contributing to achievement of business specific Service Level Agreement (SLA).
• Take ownership and accountability of client investigations or escalations at first point of contact and works to resolve at source.
• Ensure quality and accuracy of day-to-day job responsibilities, tasks, and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk.
• Leverage partners (Branch, Operations, Relationship team) to deliver a best-in-class servicing and where appropriate on-boarding experience for existing clients.
• Partner with the Department Manager and Sr. Team Leader in support of business strategies.
• Keep up to date and exercises due diligence in following operational risk policies, procedures, standards, and guidelines.
• Utilize deep knowledge and experience of diverse RBC products, processes, and services to process complex and / or specialized RBC client transactions and / or investigations.

What do you need to succeed? Must Have :

Nice to Have :

What’s in it for you?  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills Additional Job Details

Address :

YORK MILLS CENTRE, 10 YORK MILLS RD : TORONTO

City : Toronto

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2026-01-07

Application Deadline :

2026-02-17 Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.