Desktop Support TechnicianYochana • Brampton, ON, Canada
Desktop Support Technician
Yochana • Brampton, ON, Canada
Il y a 10 jours
Type de contrat
- Temps plein
Description de posteTroubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management – Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, Responsible for asset tagging and entering all incoming equipment into our asset Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Prefer 3-5 years IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office Experience with imaging windows 10 OS. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, Ability and willingness to work extended hours or a modified schedule to support planned Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and or A+ Certifications Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift up to 50 pounds Own car for transportation (mileage will be reimbursed by policy) Valid driver’s licens
Desktop Support Technician
Brampton, ON
This role will be to provide overall hardware / software support to employees and incoming new hires.
The position will assist in providing weekly reports, inventory management, and other administrative
tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of
users through professional commitment and dedication. This candidate must also be able to adapt to
change and learn quickly in a highly dynamic environment. The job will require travel between offices
(up to 150 miles)
Desired Skills & Experience
Responsibilities :
- Image and install software on Windows, and Apple laptops / desktops including IMAC
(installations, moves, additions, and changes) and Remote support
and mobile devices
and completion of requests or incidents
management system
hardware equipment
Requirements / Qualifications :
suite of applications
HCL Confidential
complete calculations across multiple worksheets, and use functions preferred
activities or emergency situations
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Support Technician • Brampton, ON, Canada
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