IT Operations Analyst

The IT Operations Analyst role supports computer, server and network systems, including hardware and software components, to ensure high levels of availability and security compliance for the IT infrastructure supporting the business. This position focuses on SCCM Administration and requires a skill level equivalent to an Architect. The analyst participates in daily operational and support activities for end‑user requirements.

Responsibilities

• SCCM Infrastructure Design & Maintenance : Site roles, boundary groups, SQL Server integration and performance tuning
• Software Deployment & Packaging : MSI / EXE packaging, task sequences for OS deployment and upgrades, application supersedence and dependencies
• Operating System Deployment (OSD) : PXE boot configuration, driver management
• Patch Management : Software Update Groups (SUGs), Automatic Deployment Rules (ADRs), WSUS integration and troubleshooting
• Client Management : Client installation and health monitoring, remote control and inventory collection
• Reporting & Compliance : SSRS and Power BI integration, custom queries and reports, baseline configuration and compliance settings
• Role-Based Access Control (RBAC), Endpoint Protection integration, BitLocker and Windows Defender policies
• PowerShell scripting for automation, Intune co‑management and hybrid scenarios, Active Directory and Group Policy integration
• Log file analysis (client logs, MP logs, etc.), status messages and alerts, troubleshooting failed deployments and updates
• Documentation and change management, project planning and stakeholder communication
• Day‑to‑day operational support and service delivery by monitoring and responding to incidents and changes through the internal ticketing system
• Promote and champion best practices, security policies and procedures
• Perform other duties as assigned

Competencies

Our Offer

Location

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada

Contact

Gabriel Ribeiro

gabriel.ribeiro@liebherr.com

About the Company

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion or any other aspect of identity. One Passion. Many Opportunities.

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