Parts Sales & Support Representative

Parts Sales & Support Representative

Join a team that puts exceptional customer experiences at the heart of everything. In this role, you’ll lead by example, build strong relationships, inspire your team to deliver outstanding service, and help drive growth in a fast-paced, solution-focused environment.

Who – The Company:

Our client is a well-established organization with a strong reputation for quality products and exceptional customer support. They foster a collaborative, team-oriented culture and are committed to employee growth and development.

What- The Role:

We’re looking for a Parts Sales & Support Representative who thrives in a fast-paced environment, enjoys solving problems, and values teamwork. The candidate will ideally be a self-starter and will primarily be focused on supporting our client’s customers and ensure that a high level of customer satisfaction is achieved.

This position plays an integral part in our client’s day-to-day operations and will work closely with their supply chain and service teams. Their team is passionate about delivering reliable solutions effectively to their B2B clients and internal departments.

• Sales & Relationship Building
  • Respond to inquiries from existing customers and internal service teams.
    • Proactively reach out to potential clients to build trust and earn their business.
  • Provide accurate quotes and recommendations based on customer needs.
• Technical Support
  • Identify parts based on customer descriptions or equipment issues.
  • Use parts manuals, technical documentation, and team expertise to find solutions.
  • Occasionally assist in the warehouse with packing, shipping orders, and loading/unloading trucks.
• Administrative Duties
  • Monitor inventory levels and order parts to fulfill customer needs.
  • Create, update, and review orders in the ERP system.
  • Maintain accurate CRM records and follow up on open orders.
  • Participate in inventory counts and ensure data accuracy.
  • Process billing, invoicing, and parts warranty claims.
    • Maintain accurate and up to date management in our shared document & team libraries.

Who- the Candidate:

Requirements:

• High school diploma.
• 2–3 years of customer service experience, preferably in industrial equipment or automotive sectors.
• Legally authorized to work in Canada and must have a valid Class 5 BC driver’s license.
• Must submit information for and pass an employment background check and drivers abstract.

Preferred Assets:

• Red Seal Certification as a Partsperson or Heavy Duty Mechanic OR have completed parts technician level 1.
• Knowledge of excavators, drilling rigs, piling rigs.
• Experience with ERP systems, inventory management and Microsoft 365 (Word, Excel, SharePoint, OneDrive, Teams)
• Familiarity and/or certification with warehouse equipment such as order pickers, and forklifts.
• Supervisory and/or managerial experience.

Skills & Competencies

• Understanding of mechanical, hydraulic, and electrical systems.
• Ability to read and interpret parts diagrams and technical documentation.
• Strong customer service mindset with a sense of urgency.
• Physically able to meet the requirements of the position (sitting, standing, walking, packing, driving/operating warehouse equipment, carrying objects/parts that are 50+ pounds etc.).
• Team-oriented, Eagerness to learn and grow, self-starter, and humble—no task is beneath you.
• High attention to detail, accuracy, and organization
• Clear and detailed communicator.

How much:

$65,000-85,000 commensurate with experience + discretionary bonus, RRSP match, extended health, 3 weeks vacation.

Where:

Surrey, 5 days’ onsite.

When & How To Apply:

Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you are interested and already have a Recruiter at Swim, please reach out very soon.