Manager, Provider Experience

Salary

The salary range for this position is CAD $54.16 - $77.86 / hour

Job Summary

We are hiring a Full Time Manager, Provider Experience to join our team in Surrey, B.C.

Reporting to the Director, Provider Experience, the Manager, Provider Experience provides leadership and direction in the development, coordination, and implementation of strategies that enable a high-quality provider experience across Fraser Health. This role leads a regional provider adoption program focused on change management, digital health adoption, and the effective use of clinical information systems across the care continuum.

You will partner closely with medical leadership, including Associate Chief Medical Information Officers, to support physicians and clinical programs in adopting and optimizing digital health solutions such as EMRs, EHRs, provider order management, electronic documentation, health information exchanges, and virtual health technologies.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Important to know

• Confirm you are legally entitled to work in Canada

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families :

Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in FHA. The Manager leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This is to meet the needs related to the use of CIS (Clinical Information Systems) and digital health solutions. This role supports physicians and clinical programs / departments to strategize and assess needs related to digital health initiatives. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the Provider Experience team.

Responsibilities

Qualifications

Master's degree in Nursing, Health Sciences Professional field, Clinical Informatics, or related discipline. Seven (7) to ten (10) years recent, related clinical education and leadership experience in the health care sector including experience with electronic health record implementation, leading major clinical or quality improvement initiatives in a large, complex health care environment, or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.

COMPETENCIES :

Professional / Technical Capabilities :

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

IMPORTANT : Recruitment scam warning : Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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