Information Technology Support Specialist

Direct message the job poster from McKeil Marine Limited

McKeil Marine is one of Canada’s leading marine service providers. Experienced and adaptive, we deliver turn-key solutions that support our customers success in a wide range of transportation and project challenges. Customer service, safety, quality, and respect for the environment are at the heart of our operations. When you join McKeil Marine you can look forward to a very competitive total compensation program and a team of passionate colleagues in a fast paced, growing organization that supports all communities in which we operate.

IT Service Desk & Support

Join our IT team to support frontline tech operations in a dynamic marine environment. You’ll assist with day-to-day First-line technical support for both onshore and vessel-based users, including basic troubleshooting, ticket triage, and frontline resolution of IT issues.

Key Duties & Responsibilities :

Frontline User Support (Shore & Vessel)

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing system.

Provide basic support for :

Ticket Logging, Categorization & Escalation

Device Setup & Configuration

Account Management & Access Control

Support for Vessel Operations (Remote or On-Call)

Routine Monitoring & Housekeeping Tasks

Customer Service & Communication

Documentation & Knowledge Base Contributions

Qualification, Skills and Key Competencies Required :

Working Conditions / Special Notes :

Join a dynamic organization making a tangible impact in the marine industry. McKeil Marine offers a very competitive total compensation program.

We appreciate all applicants but will only contact those selected for an interview. McKeil Marine is committed to the principles of Employment Equity.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Maritime Transportation, Construction, and Transportation, Logistics, Supply Chain and Storage

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