Job Description
Job Description
Director of Operations
Compensation : $145,000–$165,000 base salary + performance bonus, vehicle allowance, benefits, and vacation
Location : Greater Vancouver (in-office with regular branch travel)
Reports to : President
Direct Reports : Branch Operations Leaders, Supply Chain
About the Company
Our client is a well-established, multi-branch distribution organization operating across Western Canada. With continued growth and increased operational complexity, the business is seeking a Director of Operations to bring structure, consistency, and accountability across branch operations and supply chain functions.
This role is central to the organization’s success. Operations is the engine of the business, and this leader ensures the company delivers on its commitments to customers, employees, and stakeholders.
Why This Role Exists
Operations is the backbone of the company. This role exists to strengthen execution across branches, align sales and operations, improve visibility through KPIs and reporting, and ensure safety, financial discipline, and operational excellence are embedded throughout the organization.
You are the link between strategy and execution — ensuring what is promised gets delivered.
Key Responsibilities Business & Branch Support
- Lead monthly branch financial reviews and performance discussions
- Oversee monthly safety meetings, JHSC programs, and compliance initiatives
- Lead annual budgeting and forecasting in partnership with leadership
- Conduct semi-annual performance reviews for operational leaders
- Support recruiting, hiring, performance management, and terminations as needed
- Oversee building, fleet, and equipment asset management
- Prepare and present regular operational reporting to the leadership team
Business Operations Leadership
Establish, track, and manage operational KPIs across branchesConduct regular one-on-one meetings with branch leadersProvide day-to-day operational support to branches as issues ariseLead employee training, coaching, and development initiativesExecute tactical operational projects and process improvementsConduct regular branch visits and operational auditsParticipate in monthly leadership team meetingsMaintain bi-weekly one-on-ones with the PresidentBusiness Growth & Strategy
Support annual planning, goal setting, and performance reviewsLead CAPEX planning and executionParticipate in annual strategy off-sites and long-term operational planningCandidate Profile Experience
Senior operations leadership experience within distribution, manufacturing, building materials, or related industriesProven ability to lead multi-site operations and supply chain functionsStrong financial acumen with experience reviewing branch P&Ls, budgets, and KPIsHands-on leader comfortable operating in fast-paced, under-structured environmentsExperience driving operational discipline, process improvement, and accountabilityEducation
Bachelor’s degree in Business, Operations Management, or a related fieldLean Six Sigma certification or formal training in Operational Excellence strongly preferredLeadership & Personal Attributes
Strong people leader with the ability to coach, develop, and hold teams accountablePragmatic, calm, and solutions-oriented under pressureHighly organized with strong follow-throughComfortable being visible in the business and spending time in branchesTrusted partner to senior leadershipWhy This Opportunity
High-impact leadership role with direct influence on business performanceOpportunity to shape and modernize operations across a growing organizationStrong leadership seat at the table with ownership and executive teamCompetitive compensation and long-term career runwayDMC Recruitment has been retained for this position.
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