Contract Enhanced Client Services Supervisor – Centralized Housing Help Worker Program (ECS-HH)

Contract Enhanced Client Services Supervisor –

Centralized Housing Help Worker Program (ECS-HH)

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type : Full-time, Contract

Hours of Work : Mon-Fri, 9am-5pm, with one late evening (noon-8pm) required each week

Salary : $67,500 annually

Contract duration : Starting ASAP, 4-month contract; with possibility of an extension

Submit Resume to : lavanya.sivakumar @homesfirst.on.ca

Applicants please quote ‘ECS-HH

This is an existing open position and the successful applicant will oversee the Centralized Housing Help Worker program and will be supporting a team of Housing Help workers to ensure that clients across the HFS portfolio are provided with the resources they need to help them achieve their housing goals.

Job Responsibilities :

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide expertise and support to Housing Help Worker team.
• Supervision and caseload management across the Centralized Housing Help Worker Program, including coordinating regular case conferencing
• Knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness.
• Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario; Shelter Standards and Social Housing Reform Act
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals
• Manage city operated database and Homes First case management system
• Ensure effective communications with other departments within Homes First Society as well as with external agencies
• Prioritize and assign shift responsibilities and duties to team members
• Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals
• Ensure and support the health and safety of all staff, including conducting regular health and safety inspections, modeling healthy and safe work practices, and addressing any health and safety concerns promptly and effectively to create a secure and compliant workplace.
• Ensure that all documentation is completed to agency standards
• Able to work occasional weekends and / or evenings, when required
• Working in an environment where there may be smoke is required.
• Other responsibilities, as required

Qualifications :

Please no phone calls, only those people selected for interviews will be contacted.

Working in an environment where there may be smoke is required.

Working in a pet-friendly environment.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer

Please note that while Homes First Society does not use Artificial Intelligence to screen, assess or select applicants, our external hiring partners may use Artificial Intelligence for recruiting purposes.

Accommodation

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.