Intermediate Service Designer :
On behalf of our Education client, Procom is searching for an Intermediate Service Designer for a contract role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.
Intermediate Service Designer - Job Description :
Procom's client is seeking a creative and experienced Service Designer to enhance services supporting its research community. The focus is on improving research administrative processes without implementing new technology, ensuring a seamless service experience for researchers.
Intermediate Service Designer - Responsibilities :
- Conduct qualitative and quantitative research to understand stakeholder needs and challenges.
- Create service blueprints, journey maps, and process flows to identify and improve service experiences.
- Facilitate collaborative design workshops to generate innovative service concepts.
- Develop prototypes to test and refine service solutions with users.
- Translate user insights into actionable service requirements and support implementation.
- Define KPIs and metrics to evaluate service design interventions.
- Communicate research findings and design recommendations effectively.
- Collaborate with various teams to ensure integrated service improvement.
Intermediate Service Designer - Mandatory Skills :
Bachelor's degree in a relevant field or equivalent professional experience.Minimum 3 years of professional experience as a Service Designer.Experience with service design methodologies and tools.Ability to map complex systems and processes.Excellent communication and interpersonal skills.Strong analytical and problem-solving skills.Experience facilitating collaborative workshops.Intermediate Service Designer – Nice-to-Have Skills :
Direct experience in research administration services.Master's degree in a relevant field.Experience within a university Research Office.Familiarity with the Canadian research funding landscape.Experience with change management principles.Intermediate Service Designer – Assignment Length :
This is a contract position.
Intermediate Service Designer - Start Date :
ASAP.
Intermediate Service Designer - Assignment Location :
Edmonton, Alberta, Canada. This position is hybrid with 2 days onsite.