Intermediate Service Designer

Intermediate Service Designer :

On behalf of our Education client, Procom is searching for an Intermediate Service Designer for a contract role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.

Intermediate Service Designer - Job Description :

Procom's client is seeking a creative and experienced Service Designer to enhance services supporting its research community. The focus is on improving research administrative processes without implementing new technology, ensuring a seamless service experience for researchers.

Intermediate Service Designer - Responsibilities :

• Conduct qualitative and quantitative research to understand stakeholder needs and challenges.
• Create service blueprints, journey maps, and process flows to identify and improve service experiences.
• Facilitate collaborative design workshops to generate innovative service concepts.
• Develop prototypes to test and refine service solutions with users.
• Translate user insights into actionable service requirements and support implementation.
• Define KPIs and metrics to evaluate service design interventions.
• Communicate research findings and design recommendations effectively.
• Collaborate with various teams to ensure integrated service improvement.

Intermediate Service Designer - Mandatory Skills :

Intermediate Service Designer – Nice-to-Have Skills :

Intermediate Service Designer – Assignment Length :

This is a contract position.

Intermediate Service Designer - Start Date :

ASAP.

Intermediate Service Designer - Assignment Location :

Edmonton, Alberta, Canada. This position is hybrid with 2 days onsite.