Production Support Analyst

Production Support Analyst

On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst.

Production Support Analyst – Job Description

The Application Support Senior Analyst provides technical and business support for users of Applications

This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Maintains application systems that have completed the development stage and are running in the daily operations of the firm

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Start of day checks, continuous monitoring, and regional handover

Perform same day risk reconciliations

Develop and maintain technical support documentation

Identifies ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensures that storage and archiving procedures are in place and functioning correctly

Formulates and defines scope and objectives for complex application enhancements and problem resolution

Reviews and develops application contingency planning to ensure availability to users

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Participate in application releases, from development, testing and deployment into production

Engages in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment

Identifies risks, vulnerabilities and security issues; communicates impact

Ensures essential procedures are followed and helps to define operating standards and processes

Act as a liaison between users / traders, interfacing internal technology groups and vendors

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Acts as advisor or coach to new or lower-level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Performs other duties and functions as assigned

Has the ability to operate with a limited level of direct supervision

Can exercise independence of judgement and autonomy

Acts as SME to senior stakeholders and / or other team members

Production Support Analyst – Mandatory Skills

4-6 years' experience in an Application Support role

Experience installing, configuring or supporting business applications

Experience with some programming languages and willingness / ability to learn

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge / experience of problem Management Tools

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately with relevant stakeholders

Hadoop / Big Data Platform

Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka

Very good knowledge of analyzing the bottlenecks in the cluster - performance tuning, effective resource usage, capacity planning, investigating

Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create / analyze performance metrics

Hands-on experience in supporting applications built on Hadoop

Linux

4 – 5 years of experience

Database

Good SQL experience in any of the RDBMS

Focus on Sybase / Oracle / MSSQL databases

Scheduler / Monitoring tools

Autosys / CONTROL-M or other schedulers will be of added advantage

Knowledge / working experience of ITRS Active Console / other monitoring tools

PowerShell, UNIX shell scripting, Python, Java will be of added advantage

Production Support Analyst - Assignment Start Date

ASAP – 6 months to start

Production Support Analyst - Assignment Location

Mississauga, ON – Work Hybrid