Production Support Analyst

Production Support Analyst

On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst.

Production Support Analyst – Job Description

• The Application Support Senior Analyst provides technical and business support for users of Applications

• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

• Start of day checks, continuous monitoring, and regional handover

• Perform same day risk reconciliations

• Develop and maintain technical support documentation

• Identifies ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner

• Ensures that storage and archiving procedures are in place and functioning correctly

• Formulates and defines scope and objectives for complex application enhancements and problem resolution

• Reviews and develops application contingency planning to ensure availability to users

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

• Participate in application releases, from development, testing and deployment into production

• Engages in post implementation analysis to ensure successful system design and functionality

• Considers implications of the application of technology to the current environment

• Identifies risks, vulnerabilities and security issues; communicates impact

• Ensures essential procedures are followed and helps to define operating standards and processes

• Act as a liaison between users/traders, interfacing internal technology groups and vendors

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

• Acts as advisor or coach to new or lower-level analysts

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

• Performs other duties and functions as assigned

• Has the ability to operate with a limited level of direct supervision

• Can exercise independence of judgement and autonomy

• Acts as SME to senior stakeholders and /or other team members

Production Support Analyst – Mandatory Skills

• 4-6 years' experience in an Application Support role

• Experience installing, configuring or supporting business applications

• Experience with some programming languages and willingness/ability to learn

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

• Demonstrated analytical skills

• Issue tracking and reporting using tools

• Knowledge/ experience of problem Management Tools

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately with relevant stakeholders

• Hadoop/Big Data Platform

• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka

• Very good knowledge of analyzing the bottlenecks in the cluster - performance tuning, effective resource usage, capacity planning, investigating

• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics

• Hands-on experience in supporting applications built on Hadoop

• Linux

• 4 – 5 years of experience

• Database

• Good SQL experience in any of the RDBMS

• Focus on Sybase / Oracle / MSSQL databases

• Scheduler/Monitoring tools

• Autosys / CONTROL-M or other schedulers will be of added advantage

• Knowledge / working experience of ITRS Active Console/other monitoring tools

• PowerShell, UNIX shell scripting, Python, Java will be of added advantage

Production Support Analyst - Assignment Start Date

ASAP – 6 months to start

Production Support Analyst - Assignment Location

Mississauga, ON – Work Hybrid