Customer Experience Associate- Fixed Term

Customer Experience Associate - Fixed Term

Work Location : Westlock, Alberta, Canada

Hours : 22.5 hours per week

Line Of Business : Personal & Commercial Banking

Pay Details : $22.00 - $27.21 CAD

Job Description

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.
• Connect personally with customers to advise and explain banking solutions and processes clearly.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements

Fixed Term Contract : March 31, 2027

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and worldwide.

Our Total Rewards Package

Includes base salary, variable compensation, health and wellness benefits, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs.

Additional Information

We are committed to providing the support our colleagues need to thrive at work and home, with regular development conversations, training programs, competitive benefits, and mentorship opportunities.

Training & Onboarding

Training and onboarding sessions will be provided to ensure you succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone.

Accommodation

Your accessibility is important to us. Let us know if you need accommodations to remove barriers during the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Banking

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