Company Overview
Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands‑on approach allows us to focus on creating well‑managed and profitable investments for our clients : Trusted partners managing your real estate investments.
Position Summary
The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and surrounding property and daily management and training of support staff. The Building Maintenance Manager must have a service‑oriented approach, excellent communication skills, and work flexible hours including month‑end and on‑call emergency requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops / seminars will be necessary for continued development. Reports to the Property Manager.
Responsibilities
Customer Service
- Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Maintain an overall focus on enhancing the customer experience
- Foster a strong customer service culture amongst all staff
- Promote a strong sense of community
Management and Administration
Lead on‑site Maintenance staff and manage daily maintenance activities at propertyManage vendors on‑site and oversee suite turnovers for property and building maintenance operations including but not limited to : mechanical equipment and fire equipmentsEnsure the efficient and profitable operation of the property by issuing and tracking work and purchase orders, and monitoring expenses and budgetsComplete thorough orientation and training of new staff, if required, according to established policies and proceduresEnsure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staffAssist building manager’s in maintaining all logs and safety checksEnsure all mechanical and exit doors are secure and properly functioning at all times. Secure recreation areas, locker rooms and other common element areas at prescribed timesMaintain a clean and orderly office at all timesMaintain and store maintenance supplies and complete regular inventories. Order supplies as necessary to ensure the proper operation of the propertyOversee and review building inspections with the assistance of the building managerBe familiar with and adhere to the company’s Health and Safety policyWear prescribed Personal Protective Equipment (PPE) when required to do soEnsure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property ManagerOversee tendering of all property maintenance contracts including but not limited to : Elevators, mechanical equipment, turnovers, fire equipment, generators, pest control, etc.Liaise with client’s operational team and individuals to provide updates on Periodic R&M programs and assist with Capital work requirements as initiated by the client.Maintenance
Have a thorough knowledge and understanding of all building systems (BAS, pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and an ability to complete minor maintenance and repairsEnsure completion of maintenance repairs on a timely basis to ensure resident satisfaction and safety (within 24-48 hours)Ensure completion of minor suite renovations or upgrade work including painting and general carpentryEnsure completion of general maintenance in parking garages / lots, mechanical rooms, rooftops and other common areasCoordinate month‑end duties and responsibilities, including suite pre‑inspection, and scheduling of contractors and staff for turnover of suitesOversee work completed by fire and life safety systems contractors to ensure required maintenance and repairs are completed properlySupervise staff, service providers and contractors and oversee quality of work performedReplace light bulbs in all common and exterior areas as requiredEnsure a complete knowledge and safe handling of cleaning materials (WHMIS), and ensure all contractors and vendors comply with safe handling guidelinesRequirements
Experience managing others and leading teamsComputer skills and knowledge of Microsoft Office and Yardi maintenance moduleA passion for excellence in customer service deliveryAbility to resolve resident issues in a timely and professional mannerStrong interpersonal, customer service, organization and communication skillsA thorough knowledge and understanding of all building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and experience in related repairsAn ability to complete minor suite repairs as required including painting, plumbing, electrical and general carpentryAbility to lift, push and pull heavy objects, including garbage bins, furniture and appliancesIndustry experience in commercial or residential property management required#J-18808-Ljbffr
