Program Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description

Client / Service Delivery :

• Participate in development and implementation of client case plan.
• Report to program manager progress, changes and / or regression in the client’s status.
• Encourage positive lifestyle alternatives where applicable : socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others.
• Support client ownership of own actions and problem solving.
• Help clients develop problem solving and coping skills.
• Handle handing out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy.
• Monitor basic medical care and follow‑up documents, help residents book appointments.
• Identify unhealthy and inappropriate behaviors such as substance abuse and consult program manager.
• Plan and implement a meaningful weekly program held at WCOH.
• Provide crisis intervention, referrals or general information to community members.
• Register new residents and properly complete all required documents.
• Refer clients to appropriate persons for counseling, administration, housing information and social services assistance.
• Perform building safety checks, identify safety and security needs, conduct nighttime bed checks, and ensure building security and staff / resident safety.
• Clean and sanitize duties, working with residents and ensuring their rooms are clean.
• Assist dispensing PNA for client when required.
• In an emergency, use stairs to evacuate clients to a safe outside location.
• Be available for other WCOH duties as needed.

Clerical / Data Entry :

Administrative :

Critical Relationship Management :

Managerial / Technical Leadership Responsibility :

Financial And Materials Management :

Working Conditions :

Education And Experience Qualifications

Experience And Skilled Knowledge Requirements

Skills And Capabilities

Compensation

The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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