Service Coordinator, Outpatient ABI Service Brain Program

Union : Non-Union

Number of Vacancies : 1

New or Replacement Position : Replacement

Site : University Centre Toronto Rehab

Department : Brain Program - Outpatient ABI Service

Reports to : Manager Outpatient Allied Health and Clinics

Salary : $46.85 - $58.56 per hour

Hours : 37.5 hour per week

Status : T emporary Full-Time (1 Year)

Closing date : January 8 2026

As an integral member of the outpatient team the Service Coordinator role is responsible for planning organizing directing coordinating and evaluating activities related to patient admission and discharge within the Program. The primary responsibilities include but are not limited to reviewing and triaging all program referrals to identify most appropriate care based on patient needs including redirecting referrals to internal and external providers; conducting patient admission intakes; scheduling patients for therapy ensuring all clinicians are scheduled with 5 patients a day; communicate effectively with referral sources demonstrate flexibility in dealing with competing priorities and deadlines; performing utilization review activities to facilitate and streamline patient admission discharge and flow; developing and monitoring quality indicators related to admission and discharge planning; implementing and coordinating a patient-centered care plan with patients family members significant others and the interprofessional team; providing a link between the hospital and community agencies; providing leadership within established community networks that serve to optimize overall health system flow including Toronto Stroke Network and GTA Rehab Network; liaising and establishing contact with members of the interprofessional team and appropriate community agencies to obtain provide or exchange information relating to patients psycho-social functioning and health care in the past present and future; acting as a clinical resource for the inter-professional teams by providing information based on clinical knowledge and theory / practice related to clients with complex health care needs; establishing and maintaining a systematic review and assessment of departmental capacity; rendering services for the immediate benefit of the hospital and the community; compliance with and commitment to patient safety responsibilities and corresponding hospital plans policies and procedures in order to ensure a safe environment for patients participating in relevant research activities program development and quality improvement projects etc. as required.

Qualifications :

Bachelors degree with a clinical background i.e. health related field

Member in good standing of the respective college (as applicable)

Minimum of 3 years experience in a patient care environment (rehab environment preferred)

Experience in an outpatient environment preferred

Experience in the field neurological injuries an asset

Proven abilities in project planning implementation and evaluation required

Excellent computer skills required (Word MS Outlook and Excel required Access preferred)

Excellent interpersonal skills

Knowledge of standards of practice and applicable health care legislation

Experience working with inter-professional teams required

Self directed individual with the ability to work both independently and in a group setting

Demonstrated leadership abilities and experience required

Excellent decision making skills required

Excellent verbal and written communication skills required

Excellent organizational and time management skills required

Successful completion of Basic Life Support (C level) Heart Saver plus (Canada)

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including : travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work : No

Employment Type : Full-time

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Experience : years

Vacancy : 1