IT Manager Development (Java; API; Kafka)

Description

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Department Overview:

Colleague and Customer Assistance is a segment under TD's CBTS Canadian Banking Technology Solutions division, where teams such as: Contact Centre, ATM and Customer Assistance have come together to support the Shared Services mandate.

Our Goals:

• Bring innovative solutions to the market
• Bring an integrated solution capability with comprehensive digital experience to help drive the right customer experience while protecting our customers' interests
• Provide legendary customer experience
• Enhance our core capabilities to better protect our customers

The ATM / Cash Management technology team provides support all TD ATMs in North America as well as Cash Services for North American ATMs, Branches and CDN Commercial customers.

Job Overview:

Manages / leads a team of technology development / design professionals in providing a range of application or system solutions for the ATM technology team, ensuring all technology standards are met and business objectives are achieved. Also provides
technical leadership and guidance beyond own team.

KEY ACCOUNTABILITIES

• Responsible for leading development team and the delivery of development solutions and component / unit testing efforts
• Responsible for team's L2 and L3 support of selected applications.
• Work with LOB TS partners to develop the content of overall development / solutions design deliverables and ensure project estimates account for all activities in the project scope, including project management and application development, software quality assurance reviews
• Ensure all requirements, project plans, and changes to commitment are communicated to all affected team members
• Coordinate with relevant stakeholders to support / develop sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
• Oversee and manage escalated issues to ensure resolution or redirect as appropriate ensure
• Ensure that the project team follows all quality assurance processes, including periodic reviews and transitions
• Act as an escalation point for all risks and issues affecting the development team, and for working to define and implement mitigation strategies
• Ensure full compliance with well-defined enterprise technology delivery practices and standards and project management disciplines by ensuring that recognized system development and project management processes, discipline and controls are consistently applied
• Control change to development project scope through accepted change management processes, impact assessment and documentation
• Responsible for delivering in line with financial forecast/plan, and achieving benefits targets as defined for Application Development teams
• Manage and track costs in line with investment governance to deliver agreed outcomes and service-level within budget
• Oversee demand management and project intake process, ensuring the development team can deliver on intake requirements and financial cost estimations are reviewed and approved
• Identifies all development related project dependencies and risks and ensure mitigation/contingency plans are in place for identified risks
• Represent the development team at project stakeholder meetings and obtain buy-in from senior management for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes
• Define and establish appropriate governance structures and processes to ensure that the Development team adopts and adheres to all defined operational and service delivery processes
• Responsible for management of the overall development /design teams providing both leadership and technical guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with enterprise demand and the Bank's technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Foster an environment / culture that encourages productivity, innovation, process improvement, team work and a high level of professionalism
• Co-ordinate necessary resources to ensure completion by deadlines
• Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Establish effective relationships across multiple business and technology partners, program and project managers
• Participate in knowledge transfer within the team and business units

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• Graduate degree and / or 7+ years relevant experience
• Experience as full stack Java developer
• Implementations leveraging Kafka.
• Expert knowledge of Bank, technology standards and managing people /projects
• Experience in implementing secure authentication mechanisms, including multi-factor authentication (MFA) and single sign-on (SSO)
• Experience with vulnerability scan tools like; Veracode, SonarQube
• Building REST API, spring container solutions
• Experience working with CI/CD tools (e.g., Jenkins, GitLab CI) & Cloud platform (Azure/VMC2/EDP).
• Log management and monitoring tools using Dynatrace.
• Orchestrates the development of resolutions, plans and strategies for operational advancement.
• Advanced understanding of businesses and/ or organizational practices/ disciplines (nice to have)
• Experience with GitHub Co-pilot (nice to have)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet