Contract - Distribution Associate Manager

Primary Job Posting Location :

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description : Job Summary

This position analyzes and plans for operational success and customer satisfaction in a warehouse or station. He / She monitors volume for respective clients and ensures client contractual compliance. This position develops operational goals and plans, monitors, and communicates performance against plan, reviews margins, acts as liaison with customers, sets priorities, and coordinates with various functions to improve efficiency. He / She manages supervisors and hourly employees and reviews contract guidelines to establish inventory control standards and procedures for performance measurement. This position develops operational plans to define and communicate new operating processes and compliance standards (e.g., returns, shipments, receipts, etc.) and evaluates quality goals to develop process improvements and increase quality levels.

Responsibilities :

• Performs and reviews monthly financial reporting to analyze client profitability.
• Manages expense margins to achieve revenue goals.
• Ensures delivery of timely and accurate invoices to optimize management of customer accounts receivable.
• Delegates and prioritizes workloads to employees to ensure customer deadlines and contractual requirements are met.
• Acts as customer liaison and provides support for new opportunities and account implementation, problem resolution, and quality control.
• Participates in reviews and revisions of statements of work to accommodate changing customer needs and manages implementation of corrective action plans to address deficient performance areas and improve productivity.
• Conducts performance evaluations in a consistent, fair, and objective manner and encourages continuous performance improvement.

Qualifications :

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.