Senior Coordinator - Operations, People & Performance

Job Description

Job Description

Senior Coordinator – Operations, People & Performance

Axis Therapy & Performance | Scarborough & Markham

Full-Time, In-Person Role. $50,000-$58,000 annual salary

Role Overview

The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Scarborough and Markham clinics. This role exists to create consistency, accountability, and momentum —ensuring both locations operate at the same high Axis standard every day.

You’ll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you’ll coach people, optimize systems, and drive performance where it matters most : clients, conversions, and team execution .

This is not a passive coordination role. It’s for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.

Core Responsibilities

People Leadership & Coaching

• Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards
• Train teams on client communication, sales conversations, and service excellence
• Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently
• Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions

Client Experience & Sales Performance

Operations & Execution

What This Role Requires

Who Thrives Here

You’ll thrive in this role if you :

This role is ideal for someone who wants to be in the engine room of a growing business , not on the sidelines.

Benefits

Role Benefits