Field Claims Representative II

Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : bilingualism is required.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs.

The Field Claims Representative II is responsible for the investigation, negotiation and settlement of complex automobile, property, farm, commercial and environmental claims.

How you will create impact :

Investigate, interpret coverage, reserve adequately, negotiate and settle complex automobile, property, farm and commercial claims with minimal unit specialist involvement.

Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.

Work with clients, vendors and government officials on ensuring efficiency, timeliness and quality of the settlement of the loss.

Set up and maintain files for assigned claims.

Provide quality client service to our clients in accordance with claims service standards.

Coach and act as a technical resource for other claims staff.

Participate in audits and training as required.

Authorize payments and reserves of up to $200,000 authority.

How you will succeed :

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues

To join our team :

Three (3) to five (5) years successful related claims handling experience or related business experience.

Valid AMF Claims Adjuster Cerification in Personal-Lines and Commercial-Lines Damage Insurance (Autorité des marchés financiers – Quebec specific licensing requirement) is required.

Chartered Insurance Professionals (CIP) designation is an asset.

Advanced knowledge of policy wordings, legislation, regulations and construction practices.

University / College Degree.

• Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members.

What you need to know :

You are required to have a valid driver’s license and insurance.

You will travel regularly.

Extended work hours, including evenings and weekends, will be required during peak periods and major events.

Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.