Life and Disability Case Manager

Description

Are you looking to be a part of a growing and dynamic team within a leading national life insurance company?

Beneva Insurance in seeking a Life and Disability Case Manager to manage a mixture of Life, Critical Illness and AD&D. As a Life and Disability case manager, you will be responsible for managing a case load of Life, CI and Special Risk claims,determining eligibility, reviewing medical information, making claims decisions, and providing excellent customer service to claimants and all other parties involved.

Salary Range : $60,970 - $76,200 / per year.

Responsibilities

Analyzes all information relevant to determining Beneva's obligations : contract provisions, medical proof, non-medical factors, government programs, legislation, internal policies and procedures.

Makes appropriate and careful selection and use of internal and external interventions : cases referred to our consulting physicians, the supervisor, a rehabilitation firm, a medical expert, a residual capacities evaluation firm, an investigation firm, a reinsurer, etc.

Interacts with external agents so that they respect the objectives and budgets provided and makes sure the intervention is progressing well.

Provides customer service on files assigned to him / her by answering calls from all parties who are involved in the files.

Interacts with the relevant computer systems to update data and make payments, when applicable, taking contract details and internal directives into account.

Participates in meetings with policyholders for a critical review of files as required.

Recommends measures destined to improve the sector's service and productivity performance.

Proactively acquires and improves knowledge of tools, policies, processes, products and services.

Carries out certain technical and administrative tasks to support file management.

Collaborates on specific projects, upon request.

Carries out any other administrative tasks upon request.

Qualifications

College or University degree, specifically in Administration, Kinesiology or Health sciences is an asset.

3 to 5 years of experience in Life and Special Risk claims adjudication and disability claim management within a life insurance company

Excellent command of spoken and written English and French

Strong knowledge of insurance contracts

Able to work independently and collaboratively at all levels

Strong organizational skills

Good analytical, decision-making, and problem-solving skills

Excellent prioritization skills

Ability to adapt to change and quickly integrate new knowledge

Willingness to collaborate in reaching common objectives

Ability to work under pressure and manage priorities

Why you should apply :

Opportunity to join a growing team and company that is expanding nationally.

Excellent flex group benefit plans available.

Defined benefit pension plan.

Competitive base salary and bonus.

Excellent vacation allowances.

Monthly public transportation reimbursement

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