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Customer Service Representative
Customer Service RepresentativeIsco Industries, Inc. • St. Jerome, QC, CA
Customer Service Representative

Customer Service Representative

Isco Industries, Inc. • St. Jerome, QC, CA
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste
  • Prepare and submit quotations based on customer’s inquiry and specifications.
  • Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and / or Management
  • Determine sourcing strategies which align customer needs with internal objectives
  • Determine logistical requirements and alternatives and assist as needed with execution
  • Prepare and / or provide technical documents in relation to customer application
  • Follow up with customers to ensure quote has been received and ask for feedback.
  • Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
  • Utilize ISCO business systems to process transactions to company standard
  • Utilize approved Customer Resource Management (CRM) tool in daily activities
  • Manage Projects
  • Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
  • Ensure appropriate actions are taken to ensure excellent customer experience
  • Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
  • Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
  • Monitor commitments to customers to ensure changes and or problems are handled proactively
  • Communicate with multiple departments internally to facilitate the bid process and provide a comprehensive list of materials for sales
  • Compile, track, and interpret data to determine win / loss ratio and identify potential areas of improvement
  • Participate in continuous learning opportunities such as trade shows, site visits, webinars, etc.
  • Participate in Sales Meetings and continuous learning programs as required
  • Assist with general phone coverage as needed
  • Ensure compliance with ISCO’s Quality objectives and standards
  • Perform all other duties as assigned or requested for the position
  • Minimum Qualifications for Consideration

    • Education : DEP or DEC degree in sales, marketing, construction management, or similar or equivalent related experience
    • Experience : 0 to 2 years’ experience in the direct customer selling process & techniques.
    • Skills : Position requires knowledge of features, benefits and use / application of broad range of company products and software programs
    • Developed sense of organization and time management
    • Autonomy and flexibility
    • Team spirit and openness
    • Excellent communication skills
    • ISCO Canada Inc. offers a multitude of benefits, group plan, competitive salary, bonus program, opportunities for advancement and corporate values that range from Safety First to Have Fun and Respect of others . Come and enjoy our 60-year-old family business.

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