Customer Service RepresentativeIsco Industries, Inc. • St. Jerome, QC, CA

Customer Service Representative

Isco Industries, Inc. • St. Jerome, QC, CA

4 days ago

Job type

Full-time

Job description

Prepare and submit quotations based on customer’s inquiry and specifications.

Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and / or Management

Determine sourcing strategies which align customer needs with internal objectives

Determine logistical requirements and alternatives and assist as needed with execution

Prepare and / or provide technical documents in relation to customer application

Follow up with customers to ensure quote has been received and ask for feedback.

Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.

Utilize ISCO business systems to process transactions to company standard

Utilize approved Customer Resource Management (CRM) tool in daily activities

Manage Projects

Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors

Ensure appropriate actions are taken to ensure excellent customer experience

Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools

Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.

Monitor commitments to customers to ensure changes and or problems are handled proactively

Communicate with multiple departments internally to facilitate the bid process and provide a comprehensive list of materials for sales

Compile, track, and interpret data to determine win / loss ratio and identify potential areas of improvement

Participate in continuous learning opportunities such as trade shows, site visits, webinars, etc.

Participate in Sales Meetings and continuous learning programs as required

Assist with general phone coverage as needed

Ensure compliance with ISCO’s Quality objectives and standards

Perform all other duties as assigned or requested for the position

Minimum Qualifications for Consideration

Education : DEP or DEC degree in sales, marketing, construction management, or similar or equivalent related experience
Experience : 0 to 2 years’ experience in the direct customer selling process & techniques.
Skills : Position requires knowledge of features, benefits and use / application of broad range of company products and software programs
Developed sense of organization and time management
Autonomy and flexibility
Team spirit and openness
Excellent communication skills

ISCO Canada Inc. offers a multitude of benefits, group plan, competitive salary, bonus program, opportunities for advancement and corporate values that range from Safety First to Have Fun and Respect of others . Come and enjoy our 60-year-old family business.

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Customer Service Representative • St. Jerome, QC, CA

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