ServiceNow System Administrator

We are currently requesting resumes for the following position : ServiceNow System Administrator

Resume Due Date : Friday, August 01, 2025 (5 : 00PM EST)

Job ID : 25-126

Number of Vacancies : 1

Level : MP5

Duration : 14 Months

Hours of work : 35 Hours per week

Location : CHQ, Oshawa

Work Mode : Hybrid – 3 days remote

Job Overview

• A ServiceNow Systems Administrator is responsible for managing and maintaining an organization’s ServiceNow platform to ensure smooth operation, performance
• Core Technical Responsibilities
• Platform Administration : Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management : Manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management : Support ITIL processes like Incident, Problem, Change, Request, and Release Management.
• CMDB Management : Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration : Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support : Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework

Qualifications

Our client is dedicated to promoting employment equity and encourages applications from equity‑seeking communities including but not limited to : Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long‑term strategy for equity, diversity, and inclusion.

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