Client Services Manager, eCommerce SaaS- CanadaRevley • Waterloo, ON, CA
Client Services Manager, eCommerce SaaS- Canada
Revley • Waterloo, ON, CA
Il y a 6 jours
Type de contrat
- Temps plein
- Télétravail
- Quick Apply
Description de posteDeeply learn Revley’s product suite, services, and value proposition Build and own the internal CRM system to track all clients, stages, and interactions Design and implement a structured enterprise client onboarding flow Create scalable client service systems, processes, and playbooks Systemize all repeatable workflows into clear SOPs Build, train, and manage the Client Services team Own client experience across onboarding, delivery, ongoing success, and retention Work closely with Product, Sales, Operations, and Engineering to improve client outcomes Act as the voice of the customer internally and drive continuous improvement Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools) Define technical onboarding checklists and success criteria for different client segments Act as the primary escalation point for complex technical or platform-related client issues Define SLAs, response time standards, and incident communication processes for enterprise clients Support pre-sales by contributing to technical discovery calls and solution design for complex accounts 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, eCommerce fintech or payment processing. Experience working with enterprise or high-growth B2B clients Excellent written and verbal English communication skills Strong leadership skills with a hands-on, builder mindset Highly organized and process-oriented Comfortable designing systems, workflows, and SOPs from scratch Digitally savvy and able to learn complex platforms quickly Experience with CRMs, onboarding flows, and client lifecycle management Able to work cross-functionally with Product, Sales, and Technical teams Calm under pressure, structured in thinking , and strong at prioritization A strong ownership mindset with a desire to build and scale teams Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients Fully remote role with EST working hours High-impact position with real ownership and autonomy Opportunity to build systems and a team from the ground up Direct collaboration with leadership and Product teams Fast-growing SaaS and fintech environment with real problems to solve Clear growth path as the company scales Performance-based bonuses and career development opportunities
About the company :
Revley operates at the intersection of SaaS, fintech, and performance-driven eCommerce . The company works with high-growth and enterprise-level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.
👨💻 Together we :
- Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations.
- Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions.
- Find, hire, and empower exceptional people who elevate client experience and business performance.
💻 What We Want You To Do
Requirements
🤝 You’re Perfect If You Have / Are…
Benefits
📝 Our Interview Process
1. Click Apply
2. Pre-screening interview questionnaire
3. 1-on-1 video interview
4. Behavioural questionnaire (only 10 min!)
5. You might be asked to complete a short test task.
6. Hiring Manager Interview
Créer une alerte emploi pour cette recherche
Client Services Manager eCommerce SaaS Canada • Waterloo, ON, CA
Offres similaires
Our founding team has built and shipped game-changing digital products at Canada's leading financial institutions.Now we're taking everything we've learned and building something bolder, faster, an...Voir plus
Senior Programmer - Salesforce Commerce Cloud (SFCC) - remote contract.Salesforce Commerce Cloud (SFCC).Experience with Business Manager : management of product catalogs, promotions, users, site con...Voir plus
About Us We are a 20+ person recruiting company specializing in working with funded startup companies.We partner closely with clients to help them scale through exceptio...Voir plus
The Opportunity 🚀 Are you an experienced Product Manager looking to build the future of AI-driven healthcare? Ubie is seeking a Product Manag...Voir plus
Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions.From our comprehensive portfolio of solutions to our flexible, global wor...Voir plus
Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Voir plus
Product Manager, Specialty Products.Location : Remote - Anywhere in Canada or Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, including salary and target bonus, is ...Voir plus Product Manager, Specialty Products.Location : Remote - Anywhere in Canada or Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, including salary and target bonus, is ...Voir plus 
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
Since our inception in 2000, we’ve seen remarkable growth...Voir plus
Why RWAM? Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be bas...Voir plus
Looking for US Citizen / GC / Canadian Citizen only.Strong experience with SAP Signavio Suite (Process Manager, Collaboration Hub, Process Governance, Process Insights, Process Intelligence).Experi...Voir plus
Client Engagement Manager CyberClan provides enterprise security, and human response to small and midsize enterprises and channel partners t...Voir plus
Insight Global is seeking a Kinaxis Solution Architect to join a top manufacturing company based in Montreal, QC.This position is remote across Canada following EST working hours.The individual wil...Voir plus M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
Since our inception in 2000, we’ve seen remarkable growth...Voir plus 
CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I...Voir plus
Duration : 12 Months contract Pay Rate : CAD$80 / hr on T4 Description : Voir plus Our founding team has built and shipped game-changing digital products at Canada's leading financial institutions.Now we're taking everything we've learned and building something bolder, faster, an...Voir plus 
Are you an experienced Product Manager looking to build the future of AI-driven healthcare?.B2B SaaS solutions for healthcare providers and payers.
In this role, you will operate in an.AI to transfo...Voir plus
Senior Product Manager - fintex
fintex • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Senior Programmer (Salesforce Commerce Cloud) - Ateko, backed by Bell Canada
Ateko, backed by Bell Canada • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 5 jours • Offre sponsorisée
Client Delivery Manager
Squadron RPO • waterloo, ON, ca
Temps partiel
Dernière mise à jour : il y a 20 heures • Offre sponsorisée • Nouvelle offre
Product Manager (B2B SaaS / Healthcare AI)
Ubie • waterloo, ON, ca
Temps plein
Dernière mise à jour : il y a 22 jours • Offre sponsorisée
Data Security Services Compliance Manager
Entrust • waterloo, ON, ca
Temps plein
Dernière mise à jour : il y a 27 jours • Offre sponsorisée
Managed Services Manager
Gogh Solutions • waterloo, ON, ca
Temps plein
Dernière mise à jour : il y a 9 jours • Offre sponsorisée
Product Manager, Specialty Products
Empire Life • waterloo, on, ca
Temps plein +2
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Product Manager, Specialty Products - Empire Life
Empire Life • waterloo, on, ca
Temps plein +2
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Service Project Manager II Part-Time
Global Impex USA • waterloo, on, ca
Temps plein +1
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Bilingual Client Service Administrator
RWAM Insurance Administrators Inc. • waterloo, ON, ca
Temps plein
Dernière mise à jour : il y a 1 jour • Offre sponsorisée
SAP Signavio - Connexions
Connexions • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 1 jour • Offre sponsorisée
Client Engagement Manager
CyberClan • waterloo, ON, ca
Temps plein +1
Dernière mise à jour : il y a 27 jours • Offre sponsorisée
Kinaxis Solution Architect - Insight Global
Insight Global • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 1 jour • Offre sponsorisée
Service Project Manager II Part-Time - Global Impex USA
Global Impex USA • waterloo, on, ca
Temps plein +1
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Consulting Manager - CitiXsys - iVend Retail
CitiXsys - iVend Retail • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 10 jours • Offre sponsorisée
Programs & Business Operations Lead
US Tech Solutions • waterloo, ON, ca
Temporaire
Dernière mise à jour : il y a 27 jours • Offre sponsorisée
Senior Product Manager
fintex • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 13 jours • Offre sponsorisée
Product Manager (B2B SaaS / Healthcare AI) - Ubie
Ubie • waterloo, on, ca
Temps plein
Dernière mise à jour : il y a 22 jours • Offre sponsorisée