Client Services Manager, eCommerce SaaS- CanadaRevley • Waterloo, ON, CA
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Client Services Manager, eCommerce SaaS- Canada
Revley • Waterloo, ON, CA
11 days ago
Job type
- Full-time
- Remote
- Quick Apply
Job descriptionDeeply learn Revley’s product suite, services, and value proposition Build and own the internal CRM system to track all clients, stages, and interactions Design and implement a structured enterprise client onboarding flow Create scalable client service systems, processes, and playbooks Systemize all repeatable workflows into clear SOPs Build, train, and manage the Client Services team Own client experience across onboarding, delivery, ongoing success, and retention Work closely with Product, Sales, Operations, and Engineering to improve client outcomes Act as the voice of the customer internally and drive continuous improvement Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools) Define technical onboarding checklists and success criteria for different client segments Act as the primary escalation point for complex technical or platform-related client issues Define SLAs, response time standards, and incident communication processes for enterprise clients Support pre-sales by contributing to technical discovery calls and solution design for complex accounts 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, eCommerce fintech or payment processing. Experience working with enterprise or high-growth B2B clients Excellent written and verbal English communication skills Strong leadership skills with a hands-on, builder mindset Highly organized and process-oriented Comfortable designing systems, workflows, and SOPs from scratch Digitally savvy and able to learn complex platforms quickly Experience with CRMs, onboarding flows, and client lifecycle management Able to work cross-functionally with Product, Sales, and Technical teams Calm under pressure, structured in thinking , and strong at prioritization A strong ownership mindset with a desire to build and scale teams Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients Fully remote role with EST working hours High-impact position with real ownership and autonomy Opportunity to build systems and a team from the ground up Direct collaboration with leadership and Product teams Fast-growing SaaS and fintech environment with real problems to solve Clear growth path as the company scales Performance-based bonuses and career development opportunities
About the company :
Revley operates at the intersection of SaaS, fintech, and performance-driven eCommerce . The company works with high-growth and enterprise-level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.
👨💻 Together we :
- Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations.
- Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions.
- Find, hire, and empower exceptional people who elevate client experience and business performance.
💻 What We Want You To Do
Requirements
🤝 You’re Perfect If You Have / Are…
Benefits
📝 Our Interview Process
1. Click Apply
2. Pre-screening interview questionnaire
3. 1-on-1 video interview
4. Behavioural questionnaire (only 10 min!)
5. You might be asked to complete a short test task.
6. Hiring Manager Interview
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Client Services Manager eCommerce SaaS Canada • Waterloo, ON, CA
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