user support technician

Education

• College / CEGEP

Work setting

• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• 3-4 people

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Wireless networks

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Own tools / equipment

• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• 1 year to less than 2 years

Other benefits

• Parking available
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 37.5 hours per week