Customer Success Program Coordinator

About Achievers Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity

We are looking for an operations-focused Billing & CS Program Coordinator to support the Customer Success organization by managing the operational readiness of all customer invoicing and key workflows. This role ensures that monthly, quarterly, and one‑time invoices are prepared accurately and efficiently, partnering closely with Finance to guarantee smooth billing execution. Beyond billing preparation, the role drives process improvements, addresses operational inefficiencies, and supports a variety of administrative and operational tasks that keep Customer Success running at scale. This is an ideal role for someone who thrives on structured workflows, process ownership, and operational excellence.

Who You Are

• Operationally minded, highly organized, and energized by making processes run smoothly.
• Collaborative, dependable, and able to build trust across teams.
• Curious and proactive, always looking for ways to make things more efficient.
• Comfortable balancing recurring operational work with process improvement initiatives.

Responsibilities

Operational Billing Readiness (Primary Focus)

Operational Support for Customer Success

Process Improvement & Scaling

Qualifications

Why you’ll love working at Achievers

Benefits & Perks for permanent full‑time employees

Our work environment

Achievers is a hybrid‑first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting‑edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face‑to‑face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and / or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A‑Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

At Achievers, we may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human‑first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

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