Director Implementation Services

Vice President, Human Resources at MindBridge | Strategic HR | Data-Driven | DEI Advocate | Employment Legislation SME | Conflict & Change Management

MindBridge is the global leader in AI-powered financial risk intelligence. Our platform, MindBridge AI™ is enabling finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with MindBridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.

At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, MindBridge is the perfect fit. What distinguishes us is our unwavering commitment to our values : Innovation, Collaboration, and Integrity. These principles foster a vibrant workplace culture, where appreciation and a strong sense of community flourish.

About this Role

As a Director, Implementation Services within the Implementation and Consulting team, you are responsible for leading the successful implementation and initial value realization of MindBridge solutions for complex, enterprise customers across multiple industries. This senior, customer-facing role requires deep expertise in analytics, enterprise system implementations, and financial process and control transformation through technology-enabled solutions.

Reporting to the VP, Customer Transformation, you will engage regularly with Senior Client Executives (including Partners, VP, and C-level leaders), data and technical experts, and internal delivery teams to ensure high-quality outcomes across multiple concurrent customer engagements. With 15+ years of experience, you bring the judgment, executive presence, and delivery leadership required to guide customers through complex transformation initiatives.

Some indicators of whether you might be a good fit for this role are

You have extensive experience leading complex analytics, enterprise system, or financial technology implementations

You understand General Ledgers, Subledgers, and complex financial transaction environments

You have a deep understanding of core financial processes such as Record to Report and Order to Cash

You have worked extensively with senior finance, audit, and risk stakeholders (e.g., CFO, CAE, Audit Partner, VP Finance)

You are highly experienced in audit, finance, and control transformation enabled by technology

You are well-versed in financial data and enterprise systems such as SAP, Oracle, Workday, or similar ERPs

You have spent significant time in senior customer-facing, advisory, or delivery leadership roles

You have led or played a senior role in large-scale change, transformation, or modernization initiatives

Your Responsibilities

Implementation Delivery Leadership

Lead end-to-end delivery of complex MindBridge implementations from kick-off through deployment and early value realization.

Act as the senior delivery lead for assigned customer engagements, accountable for scope, quality, timelines, and outcomes.

Manage multiple concurrent customer implementations while balancing hands-on involvement with executive oversight.

Serve as a trusted advisor to senior customer executives throughout the implementation lifecycle.

Lead executive-level workshops, steering committee sessions, and value-focused discussions.

Translate customer objectives, financial processes, and risk priorities into implementation strategies and measurable outcomes.

Partner closely with Data Engineering and Product teams to align customer data, ERP environments, and analytics use cases.

Guide solution design decisions to ensure scalability, accuracy, and alignment with customer objectives.

Proactively identify, assess, and manage delivery risks and complex dependencies.

Strategic Cross-Functional Partner

Collaborate with Sales and Account Management teams during late-stage sales and customer onboarding to ensure smooth transition into delivery.

Work closely with Customer Success to support effective handover following successful implementations.

Act as a liaison to Product, Services, and Engineering teams, contributing customer insights and feedback.

Provide mentorship, guidance, and escalation support to implementation consultants and data engineers on active engagements.

Contribute to continuous improvement initiatives related to delivery methodologies, customer experience, and internal processes.

Support strategic initiatives led by the VP, Customer Transformation related to service quality, scalability, and customer outcomes.

Team Player

Operate effectively under tight timelines and high customer expectations.

Travel up to 25% as required to support customer delivery and executive engagement.

Key Skills & Qualifications

Exceptional executive communication, facilitation, and presentation skills

Strong business and analytical acumen

Deep knowledge of ERP systems and financial reporting applications

Strong understanding of accounting, finance, audit, and control frameworks

Proven ability to manage complex, multi-stream delivery engagements

Ability to identify customer pain points and design effective, scalable solutions

Ability to operate independently while collaborating effectively across teams

Strong stakeholder management skills across technical and non-technical audiences

Enterprise Analytics Implementations

Financial Process Transformation

Control Transformation

Project and Program Leadership

Data Analysis and Interpretation

Guidance and Mentorship

University degree in Commerce, Administration, or a related discipline (preference for accounting, finance, or information systems)

15+ years

of progressive experience in analytics, enterprise systems, consulting, or professional services

Extensive experience delivering complex financial or analytics implementations

Proven ability to gather executive-level business requirements and translate them into delivery-ready solutions

Demonstrated success leading complex projects from initiation through deployment

Requirements Contingent on Employment

Fulfill requirements necessary to obtain and clear a full background check

Why You’ll Love Being Part of Our Team

Competitive Compensation and Equity

Flexible Work – Hybrid or Remote

Comprehensive health benefits and wellness programs

Unplug and recharge - 4 company-wide digital detox days annually

Equal Opportunity at MindBridge

At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors.

At MindBridge, we are committed to providing an accessible candidate experience. If you require accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality. Your comfort and participation are paramount to us.

Please be advised that we may use AI tools in the processing of your application.

Seniority level

Director

Employment type

Full-time

Job function

Customer Service

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