Sr. Software Engineer, Backend

Overview

Sr. Software Engineer, Backend – Product Engineering, Kitchener, Canada

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE / MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

What You’ll Do

• Create a long-term technical vision for this new backend while defining steps to deliver value in shorter-term phases.
• Write clear and complete architectural design documents that are easily understood by other team members.
• Provide estimates on technical resources and requirements necessary to plan and begin development.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features / products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Perform unit and end-to-end testing.
• Constantly optimize the architecture for maximum speed and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Troubleshoot and debug issues with existing features as needed.
• Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
• Continue contributing to fun projects meant to delight users.

Skills You’ll Bring

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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