Application Support Specialist

Job Title : Application Support Specialist

Vacancies : 1

Location : Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton).

Work Model : Hybrid Work Model

Salary Band : 5 ($56,000 - $84,000 CAD)

Overview

The Canadian Cancer Society is committed to supporting those affected by cancer across Canada. The Digital Strategy & Technology team focuses on digital transformation, enhancing fundraising capabilities and user experience through innovative solutions.

Responsibilities

• Collaborate with development teams to perform QA testing, identify bugs, and ensure new features meet quality standards.
• Create and maintain technical documentation, support procedures, FAQs, and knowledge base articles.
• Provide training sessions and resources to end users to improve application proficiency.
• Monitor application performance and system alerts to proactively resolve potential issues.
• Follow best practices in maintenance, configuration, development, QA, data integrity, and root cause analysis.
• Provide technical assistance troubleshooting Salesforce, app integrations, tools, and plugins; coordinate with DAS teams, stakeholders, and vendors.
• Support other Salesforce roles (administrators, analysts, data scientists).
• Use the ticket system to update the knowledge base and document design processes.

Solutions Management

Projects and Others

Qualifications

What You Can Expect From Us

CCS offers impactful opportunities to transform lives, with a competitive salary, benefits (paid parental leave, family sick time, health insurance), and a fulfilling work environment that values diverse experiences.

How To Apply

Submit your resume, cover letter, and salary expectations by January 9, 2026. Only candidates selected for an interview will be contacted.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates. Accommodation will be provided as requested during recruitment. Employees are not permitted to smoke in or around CCS premises.

Privacy Disclosure

We collect personal information to evaluate your candidacy, contact you, and generate recruitment reports. Selected candidates will have information used for pre-employment checks. Contact privacy@cancer.ca or visit cancer.ca / privacy for details.

AI Disclosure

AI tools may assist with screening, but all hiring decisions are made by people. AI outputs are reviewed and approved to ensure fairness.

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