Welfare Administrative Assistant (In-Office)

Job Description

Please note that this position is 100% in-office

We are seeking a Welfare Administrative Assistant to join our BPA team at our Chesswood office (3750 Chesswood Dr., North York).

In this role, you will be responsible for processing employer benefit contributions, tracking member information related to hours and enrollment, and ensuring accurate reporting to determine member benefit plan entitlements. You will also play a key role in identifying employer payment discrepancies and initiating collection efforts.

Working Hours: Monday - Friday: 8:30am to 4.30pm
Special Working Condition: rotating shift schedule Saturday 8:00am-12:00pm

The Welfare Administrative Assistant will:

• Process reciprocal hours transfer requests received from affiliated locals on behalf of members
• Run monthly queries to identify discrepancies in member records, such as double coverage
• Produce letters requested by members to confirm benefit status, eligibility, and dependent information.
• Respond to inquiries from members, employers, and union representatives
• Liaise with the CCO office to print daily delinquency reports and investigate issues
• Log contribution reports received by mail and analyze employer contribution discrepancies
• Issue outstanding balance summaries and correspondence to employers

To be successful as a Welfare Administrative Assistant with BPA, you will need:

• Fluency in Spanish and/or Italian is required
• Experience in office administration and clerical processes, particularly in data analysis and account reconciliation
• Proficiency in Microsoft Office (Excel and Word essential)
• Strong attention to detail and ability to analyze discrepancies
• Excellent written and verbal communication skills
• Customer service and interpersonal skills
• Ability to multi-task, prioritize workload, and meet deadlines
• Strong communication skills
• The ability to work in close coordination with plan members, union representatives and staff

All-star candidates will have:

• Excellent analytical, financial, and mathematical abilities
• Proficiency in bookkeeping programs and related software
• Exceptional attention to detail and accuracy
• Familiarity with Collective Agreements and associated benefit plans.
• Knowledge of the BPA Delinquency Guide.
• Experience in performing detailed numerical computations.

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.